One Week to Go: Key Highlights at the 2025 Retail Technology Show

Table of Contents

1. Key Highlights
2. Introduction
3. Keynote Presentations: Visionaries on Stage
4. Spotlight on Sustainable Innovation
5. The Evolution of Retail Technology
6. Implications for Retail Leaders
7. Conclusion
8. FAQ

Key Highlights

• Event Overview: The Retail Technology Show (RTS) will take place on April 2-3, 2025, at ExCeL London, attracting over 15,000 retail professionals.
• Top Sessions: Keynote speakers include Archie Norman from M&S and Theo Paphitis, with sessions focused on digital transformation and sustainable retail.
• Innovative Technology: The show will feature over 400 suppliers showcasing transformative tech in areas such as AI, AR, and data solutions.
• Focus on Sustainable Fashion: Conversations will highlight sustainable practices in the retail sector, led by figures such as Stuart Trevor from his newly launched brand.

Introduction

In a rapidly evolving retail landscape marked by digital innovation and a pressing need for sustainable practices, the upcoming Retail Technology Show (RTS) promises to be a pivotal event for industry professionals. Set against the backdrop of ExCeL London, RTS 2025 is expected to attract over 15,000 attendees, all eager to explore the future of retail technology, consumer engagement, and sustainability. With over 400 suppliers showcasing cutting-edge solutions, RTS is not just an exhibition; it’s a launchpad for ideas that will shape the retail sector for years to come.

This article delves into the most anticipated sessions and discussions at RTS, where influential voices from the retail world will converge to share insights on digital transformation, customer loyalty, and the ongoing shift toward sustainable practices.

Keynote Presentations: Visionaries on Stage

Archie Norman: M&S' Digital Transformation Journey

Archie Norman, the Chairman of Marks and Spencer (M&S), will grace the Spectacular Headline Stage with a key presentation on Day 1 (April 2). Norman has been instrumental in M&S’s resurgence, focusing on digital transformation and sustainability—a topic that resonates deeply with consumers today.

During an engaging fireside chat moderated by well-regarded retail expert Kate Hardcastle MBE, Norman will discuss M&S's strategic pivot towards an omnichannel approach, rapid adaptation to market demands, and the implementation of its Sparks loyalty programme that tailors customer experiences and enhances engagement.

Theo Paphitis: Strategies for Thriving in Retail

On Day 2 (April 3) at 2:35 PM, Theo Paphitis, the renowned serial entrepreneur and former star of "Dragon’s Den," will take the stage to share his vast experience and best practices for retail success. With four decades in the industry and a reputation for reviving major brands like Ryman and Stationery Box, Paphitis will discuss key strategies for maintaining workforce motivation and effective leadership in the face of industry challenges.

His practical insight is expected to be invaluable for retail leaders looking to adapt and flourish, especially in turbulent economic climates.

Building Authentic Brand Experiences

George O’Sullivan, CEO and Founder of The Sole Supplier, will explore the burgeoning realm of social commerce on Day 1 at the Wonderous Stage. His session aims to elevate understanding around creating compelling content collabs that resonate with genuine consumer interests. As digital spaces become increasingly crowded, O’Sullivan's five ‘secret hacks’ promise to be vital learning points for brands looking to foster authentic connections with their audience.

Spotlight on Sustainable Innovation

Stuart Trevor: A New Model for Fashion

Following his tenure at All Saints, Stuart Trevor will introduce his new sustainable fashion label during a fireside chat on Day 2 at 11 AM. As sustainability takes center stage in consumer decision-making, Trevor's insights into circular fashion and eco-friendly practices will likely resonate with both attendees and potential customers looking for ethically produced options.

His discussion will delve into the inspirations behind his brand’s creation and the significant role of initiatives aimed at reducing fashion industry waste—an increasingly critical issue as environmental concerns grow among consumers.

The Evolution of Retail Technology

Extensive Show Floor and Transformative Tech

RTS 2025 will expand its exhibition area to accommodate the rising demand for innovative technology in retail. Over 400 suppliers will showcase an array of solutions designed to enhance every aspect of retail, from logistics and supply chain optimization to advances in artificial intelligence and augmented reality.

By leveraging these technologies, retailers can provide a more seamless shopping experience, optimize inventory management, and implement data-driven decision-making strategies that elevate customer interaction and satisfaction.

Leading Trends to Explore

The show will highlight key trends that are poised to shape the future of retail, including:

• Retail Media: A growing focus on personalized advertising that drives customer engagement and maximizes ROI for brands.
• Artificial Intelligence and Machine Learning: The integration of AI tools for predictive analytics, customer service automation, and personalized recommendations.
• Augmented Reality: Utilizing AR to enhance the shopping experience, allowing consumers to virtually try products before purchase.

These emerging technologies are not just trends, but essential components of a retailer's toolkit for thriving in an increasingly competitive market.

Implications for Retail Leaders

Adapting to Change

As the retail sector braves the challenges of digital transformation, change management becomes increasingly crucial. Approximately 73% of retail executives acknowledge the difficulty of aligning their workforce with technological advancements. Events such as RTS provide an excellent opportunity for frontline professionals to gain insights from industry leaders who have successfully navigated transformation.

Building Customer Loyalty

Moreover, customer loyalty remains a pressing issue for retailers. With consumer behavior shifting dramatically in response to digital experiences, how brands communicate their value proposition will define their long-term relationships with customers. Insights shared by key figures at RTS on customer experience and loyalty programs are expected to generate discussions that can influence strategies post-event.

Embracing Sustainability

Lastly, the direction towards sustainability is not just a trend; it’s become a necessity, with 66% of global consumers willing to pay more for sustainable brands. Retailers that prioritize sustainable practices, as highlighted by both Norman and Trevor, can differentiate themselves in a crowded marketplace and attract a more conscious consumer base.

RTS 2025 stands out as a significant moment for retailers at the forefront of this transformation—their participation could not only influence their immediate resilience but also their long-term sustainability and success.

Conclusion

As the countdown to the Retail Technology Show continues, the excitement builds around the essential conversations expected to unfold. With industry giants sharing their insights and innovative technologies on display, RTS promises to be a pivotal opportunity for retail professionals to gather knowledge, explore collaborations, and forge friendships that will advance the landscape of retail.

Ultimately, the themes of digital transformation, sustainable practices, and customer engagement will shape the future. Attendees can expect to leave with actionable strategies and fresh ideas, poised to make an impact not only in their organizations but across the industry.

FAQ

What is the Retail Technology Show?

The Retail Technology Show (RTS) is an annual event that connects retailers with technology innovators, showcasing the latest solutions that transform the retail landscape.

When and where is RTS 2025 taking place?

RTS 2025 will take place on April 2-3, 2025, at ExCeL London.

Who are some of the keynote speakers at RTS 2025?

Keynote speakers include Archie Norman, Chairman of M&S, Theo Paphitis, a retail entrepreneur, and Stuart Trevor, founder of a sustainable fashion brand.

How many exhibitors will be present at RTS 2025?

Over 400 suppliers are expected to exhibit innovative technology solutions that address various aspects of the retail sector.

What topics will be covered at RTS?

Key topics include digital transformation, customer loyalty strategies, sustainable practices in fashion, and upcoming technologies such as AI and Augmented Reality.

Is there a fee to attend the Retail Technology Show?

Attendance is free for registered professionals. Visit the RTS website for registration details.

Why is sustainability a key theme at RTS?

With rising consumer awareness and demands for ethical production, sustainability is vital for brands looking to build long-term loyalty and engage with conscientious consumers.

As the retail industry looks towards the future, the insights and innovations shared at RTS will undoubtedly help shape the standards and practices that define successful retailing in the years to come.