Sales Happen
in the Inbox
We turn messaging into a revenue channel โ WhatsApp, SMS and AI-assisted chat that answer, recommend and recover carts.
Trusted by 1000+ innovative companies worldwide
The brands who trust us with
their commerce experience
The Channel Everyone Opens
Baymard's research finds that 43% of US online shoppers have abandoned a cart simply because they were browsing and not ready to buy. Messaging is how you stay in that conversation โ order updates, back-in-stock alerts, cart recovery and genuine pre-sale questions, handled where your customer already replies.
Design your messaging flows
Impact we made
years of collective experience since 2009
successful projects
revenue generated for client
developers, designers and marketing experts
250+
years of collective experience since 2009
1,000+
successful projects
2B+
revenue generated for client
100+
developers, designers and marketing experts
What a Conversational
Engagement Covers
Messaging only works as a revenue channel when it is compliant, well-routed and grounded in real catalogue data. That is the difference between a helpful assistant and an expensive annoyance.
Channel Setup & Compliance
WhatsApp Business, SMS and web chat configured with opt-in handling that meets the rules in each market you message into.
Transactional Journeys
Order confirmations, shipping updates and delivery exceptions delivered where customers actually read them.
Cart & Browse Recovery
Timely, personal recovery sequences for the shoppers who were one unanswered question away from buying.
AI Shopping Assistants
Assistants grounded in your live catalogue, stock and policies, so answers are accurate rather than plausible.
Human Handoff
Escalation rules and full conversation context, so high-value or unhappy customers reach a person quickly.
Attribution & Reporting
Revenue attributed per flow and per conversation, so the channel is judged on orders rather than open rates.
WhatsApp Business, SMS and web chat configured with opt-in handling that meets the rules in each market you message into.
Order confirmations, shipping updates and delivery exceptions delivered where customers actually read them.
Timely, personal recovery sequences for the shoppers who were one unanswered question away from buying.
Assistants grounded in your live catalogue, stock and policies, so answers are accurate rather than plausible.
Escalation rules and full conversation context, so high-value or unhappy customers reach a person quickly.
Revenue attributed per flow and per conversation, so the channel is judged on orders rather than open rates.
Automated Where It Helps,
Human Where It Counts
AI assistants handle sizing questions, delivery timelines and order lookups around the clock, grounded in your real catalogue and policies rather than invented answers.
Anything high-value or unhappy is routed to a person with the full conversation history attached, so your team spends its time where it actually changes the outcome.
01 /
WhatsApp & SMS Flows
Opt-in, transactional and recovery journeys set up compliantly for each market.
02 /
AI Shopping Assistants
Grounded in your catalogue and policies, so the answers are accurate and on-brand.
03 /
Cart & Browse Recovery
Timely, personal nudges that bring back the shoppers who were one question away.
04 /
Human Handoff
Seamless escalation with full context, so no customer has to explain themselves twice.
01/
WhatsApp & SMS Flows
Opt-in, transactional and recovery journeys set up compliantly for each market.
02/
AI Shopping Assistants
Grounded in your catalogue and policies, so the answers are accurate and on-brand.
03/
Cart & Browse Recovery
Timely, personal nudges that bring back the shoppers who were one question away.
04/
Human Handoff
Seamless escalation with full context, so no customer has to explain themselves twice.
Our Process
Building conversations that convert
Messaging goes wrong when it is bolted on. We design the flows, the guardrails and the escalation path as one system.
We read your existing support tickets and chat logs to find the questions that genuinely block purchases, and the ones that waste your team's time.
Journeys are mapped with opt-in handling, frequency rules and explicit boundaries on what an assistant may and may not answer.
Assistants are connected to live catalogue, stock and policy data, so responses reflect reality rather than a stale training snapshot.
Escalation rules go live alongside per-flow revenue reporting, and the flows are tuned on what actually converts.
Which Conversation
Belongs Where
Not every message deserves the same channel. Matching intent to channel is what keeps opt-out rates low and conversion rates worth reporting.
| Conversation type | Best-fit channel | Why it works there |
|---|---|---|
| Order and delivery updates | SMS or WhatsApp | Read within minutes and rarely resented, because the customer asked for the outcome |
| Pre-sale product questions | On-site chat with AI assist | Answers arrive at the exact moment of hesitation, before the tab is closed |
| Cart recovery | WhatsApp or SMS, tightly capped | Personal and immediate, provided frequency rules stop it becoming harassment |
| Back-in-stock and restock alerts | WhatsApp or SMS opt-in | High intent by definition โ the customer explicitly asked to be told |
| Complaints and high-value orders | Human agent, full context | Automation adds friction exactly where empathy and authority are required |
| Broad promotional blasts | Email, not messaging | Messaging permission is easy to lose and expensive to regain |
Conversational Capabilities
A conversation that
ends in a purchase
Conversational Commerce Questions,
Answered
What brands ask before putting an assistant in front of customers.
Not if it is built properly. We ground assistants in your live catalogue, stock and policy data and set explicit boundaries on what they may answer. Anything outside those boundaries escalates to a person rather than being guessed at.
It is if opt-in is handled carelessly. Consent requirements differ by market and by channel, so we configure opt-in capture, record keeping and frequency limits per region as part of the build rather than as an afterthought.
No, and we would not recommend it if it could. Automation absorbs the repetitive lookups โ where is my order, does this run small, when does it ship โ so your team spends its time on the conversations where a human genuinely changes the outcome.
Usually whichever one your customers already use to contact you. In most European and Latin American markets that is WhatsApp; in North America it is more often SMS and on-site chat. We match the channel to observed behaviour, not to fashion.
Revenue per flow, recovered cart value, deflected ticket volume and opt-out rate. Open rates are a vanity metric in messaging โ the opt-out rate is the number that tells you whether you are overstepping.
Yes. Conversations and context route into the tooling your team already works in, so nobody is asked to monitor another inbox.
Answer Fast, Sell More
Most abandoned carts are not a pricing problem โ they are an unanswered question. Messaging closes that gap in minutes, on a channel your customer checks more often than any other.
Design your messaging flows
